1. How can I place an order?

• To place an order with Novaras, simply select the products you want, add them to your cart and follow the checkout process. Enter your delivery and payment information and complete the order.

2. What payment methods do you accept?

• We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other major payment methods. All payments are secure and encrypted.

3. How long does shipping take?

• Delivery time depends on your location. Shipping within Germany usually takes 5-8 working days. International orders may take a little longer. You will receive a shipping confirmation by email once your order has been shipped.

4. How much are the shipping costs?

• Shipping costs are calculated at checkout and depend on your location and order size. We also occasionally offer free shipping on orders over a certain amount.

5. Can I change or cancel my order?

• If you would like to change or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we are unable to make any changes.

6. How can I return my product?

• If you are not satisfied with your purchase, you may return the product within 90 days of receipt. The product must be returned in unused condition and in its original packaging. Please see our return policy for more information.

7. What do I do if my product arrives damaged?

• If your product arrives damaged, please contact us immediately. Please send us photos of the damage and your order number so that we can find a solution. We will arrange an exchange or refund as soon as possible.

8. How can I contact customer service?

• You can contact our customer service by email at info@novaras.store . We are available during our business hours and will process your request as quickly as possible.

9. Where can I find information about the products?

• On each product page you will find detailed information about each product, including description, specifications and instructions. If you have any further questions, please feel free to contact us.