Delivery times

• Within Germany : Shipping usually takes 5-8 working days.
• International : Delivery times vary depending on the destination country and may take a little longer. You will receive a shipping confirmation email once your order has been dispatched.

Shipping costs

• Shipping costs are calculated at checkout based on your location and order size.
• We occasionally offer free shipping on orders over a certain amount. The exact terms for free shipping are displayed on the checkout page.

Delivery methods

• We work with trusted shipping providers to ensure that your order is delivered quickly and reliably. These include DHL, Hermes and other common providers.

Shipment tracking

• After your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery online.

Delivery address

• Please ensure that you provide the correct delivery address when ordering. Incorrect address details may incur additional shipping charges.

Customs duties and taxes

• International orders may be subject to additional customs fees and taxes, which must be borne by the customer. These charges are not included in the shipping cost and vary by country.

Problems with delivery

• If you have any problems with the delivery, such as late deliveries or damaged packages, please contact us immediately by email at info@novaras.store . We will try to resolve your issue as quickly as possible.